Flight Attendants Training 2025 – 400 Free Practice Questions to Pass the Exam

When a passenger is experiencing anxiety, it is crucial for a flight attendant to reassure and support them. This response is important because anxiety can lead to heightened stress and discomfort, and a calming presence can help alleviate those feelings. By engaging with the passenger, the flight attendant can provide comfort and understanding, which can make a significant difference in the passenger's experience.

Offering reassurance might include speaking to the passenger in a calm, friendly voice, acknowledging their feelings, and providing useful information about the flight or the surroundings. This supportive interaction can help the passenger feel more at ease and offer a sense of control during their flight.

The other choices do not effectively address the passenger's needs. Ignoring the situation would likely exacerbate the passenger's anxiety, while handing them a brochure may come across as dismissive. Calling for a doctor is appropriate in severe medical situations, but if the anxiety is not related to a medical emergency, it's more beneficial to provide direct reassurance and support first.